Archives of Leadership

Are You Being Served? 3 Virtues Of Customer Service

In May 2019, a team of more than 20 Malaysian entrepreneurs went on a journey to the Land Of The Rising Sun led by Dato Michael Tio (DMT) of PKT Logistics as part of his study tour (the 11th so far). I had the privilege of joining the team on this study where we visited […]
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Lessons From The Guardians

If you haven’t seen the The Guardians Of The Galaxy 2, spoiler alert!  It was an enjoyable movie and it made me laugh out loud, something I haven’t done in a while.  It wasn’t anything new so to speak but they serve as great reminders in life and business.  Drax must have gotten all the […]
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Faithful in Little Things

How exactly do you teach and show honesty? I have interviewed many companies who always talk about integrity and honesty as a culture. Is it really the case and how do you measure “honesty” and “integrity”? One of the most interesting practices I have seen has to be PKT Logistics led by Dato’ Michael Tio […]
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Turtle On a Fencepost

“If you see a turtle on a fence post, you know that he had some help” – Alex Haley, author of Roots. There are actually two aspects of the story. Once the turtle is up on the fence, it can’t get down and if it does, it’s going to be painful. Nor can it do […]
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Playing The Bigger Game

Office politics…I absolutely hate it. I hate it with a vengeance. I had this heated discussion about this topic with a friend recently. He’s giving me tactics and strategies on ways people get ahead. I stopped in my tracks because there may be elements of truth in it but I’m not sure I like the […]
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Victim or Victor?

What a week it’s been! It started off with many challenges. And at the end of the week, it was back at my old work place, a reminder of why I do what I do now. I was there for over 10 years so there were obviously more good times than bad. That is life, […]
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