Archives of ##travel

Make Me A Raving Fan

Last week was spent celebrating my birthday in two places. I have always enjoyed going to The Banjaran Hotsprings Retreat even as a full paying customer. With the hospitality industry being the hardest hit, you would think service would be better and that people are not going to certain places for price alone. Friendliness should be a […]
Read More

Are You Being Served? 3 Virtues Of Customer Service

In May 2019, a team of more than 20 Malaysian entrepreneurs went on a journey to the Land Of The Rising Sun led by Dato Michael Tio (DMT) of PKT Logistics as part of his study tour (the 11th so far). I had the privilege of joining the team on this study where we visited […]
Read More

5 Business Lessons Learned While Travelling

Going for a three-week holiday using all forms of transportation (planes, trains, automobiles, buses and boats) traipsing across three countries required a lot of planning. It involved going to a concert, a half marathon and a wedding in different cities and towns. Despite all the planning, there is the mindset to be opened to surprises. There were many […]
Read More

There’s Something About España…

My first encounter with Spain was in 2012 where I visited Barcelona, Figueres and Madrid (BFM!). At my final stop in Madrid, I headed out to Castille y Leon on a program called Vaughantown where I spoke English to Spaniards. We are placed in a boutique hotel and the Spaniards are not allowed to speak […]
Read More