Last week was spent celebrating my birthday in two places. I have always enjoyed going to The Banjaran Hotsprings Retreat even as a full paying customer. With the hospitality industry being the hardest hit, you would think service would be better and that people are not going to certain places for price alone. Friendliness should be a given but these were some qualities that got me thinking about my next trip back. Being welcomed – Upon arrival, I received a bouquet of flowers. […]